SHIPPING WITHIN SINGAPORE
Free registered post on orders going to any destination in singapore. Orders will be dispatched within 2 business days of receipt. Allow 1-3 business days for arrival following the dispatch of your order.
We use dhl standard shipping. Rates & times are quoted at checkout. Please allow 2-3 weeks for arrival. Orders will generally be dispatched within 3 business days of receipt.
To arrange for express shipping, please contact firstname.lastname@example.org
The above delivery times are estimates only and PYAR cannot be accountable for late deliveries. Please provide the correct shipping/delivery information as we we will not be responsible for any orders delivered to an incorrect delivery address provided by you. We are unable to redirect orders after items have been dispatched and we cannot refund or replace items that are tracked as being delivered.
We use paypal’s secured platform to facilitate all payment transactions. Paypal accepts debit/credit cards via Visa, Mastercard, Discover and American Express.
GIFT WRAPPING / SPECIAL REQUESTS
Each PYAR piece comes in a pocketed pouch. Please refer to our instagram account @pyarsislove for images of our packaging. For a personalised touch in the form of an occassion card, please email email@example.com and we will do our best to process your request.
If for some reason our product is faulty or damaged, we will accept returns for a full refund (less shipping costs) within 14 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it.
We will happily exchange an item for a different size within the first 14 days of receiving the item. Your item must be unused and in the same condition & packaging that you received it in. Postage to send an item back for an exchange will be at the customer’s own expense.
Due to hygiene reasons, please note that earrings cannot be exchanged or refunded. Please write to us at firstname.lastname@example.org for assistance.
Products that are received damaged or become damaged by a manufacturing fault within the first ninety (90) days of purchase are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. PYAR will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.
Damaged or faulty products will be replaced or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item. If a product cannot be replaced or repaired, you are entitled to a full refund within the ninety (90) day period. The customer is responsible for round trip shipping fees.
Manufacturing faults do not include: damage or wear and tear, oxidized or fading plating, broken chain, cracked or broken stones or bending of rings or earrings etc. In order to maintain your jewellery in perfect condition, we recommend following our care instructions.